Frequently Asked Questions

1. How do I turn on the CoziHoodi?

To activate your heated hoodie, simply plug the included black cable into the white cable inside the pocket. The power button also features a temperature control function, enabling you to adjust the heat level based on your personal comfort preferences.

Our heated hoodie is compatible with any portable USB battery. For optimal performance, keep the hoodie connected to the battery during use and make sure the battery is fully charged before wearing.

 

2. How does the heating system work?

The CoziHoodi operates using a rechargeable battery that powers its internal heating elements. Simply plug in the battery, press the power button, and experience the soothing warmth of your CoziHoodi.

 

3. Where is the heating panel located?

The heating panel is strategically placed between the fabric layers of the back, chest, and pocket regions to deliver optimal warmth and maximum comfort.

 

4. Do I need a portable battery for the CoziHoodi?

Yes, a portable USB battery is necessary to operate the CoziHoodi. This battery powers the internal heating elements. Compatible batteries are available for purchase through our store or from various third-party retailers.

 

5. What do I do if my order never arrives?

If your order hasn't been delivered, please reach out to us right away, and we'll work quickly to find a solution. We'll coordinate with our shipping partners to address your concern. In the meantime, we recommend checking the tracking information using the number you received. Rest assured, we're committed to resolving these situations.

 

6. Where is my order?

You can monitor your order status using the tracking number provided. Visit this link: https://t.17track.net/en and input your tracking number. If you experience any problems or require help, please get in touch with us using your order number, and we'll coordinate with our shipping partners.

 

7. What should I do if my shipping address is incorrect?

If you discover your shipping address is wrong, contact us as quickly as possible.

  • If the order has not yet shipped, we can modify the address.
  • If the order has already been shipped, we suggest reaching out to the shipping company to request a package redirect.

If the package gets returned to our warehouse, we can arrange a new shipment to the correct address.

 

8. Why didn't my battery arrive?

For safety purposes, your battery is shipped in a separate package. It typically arrives a few days after your CoziHoodi. If you have any questions or concerns, please reach out to us for additional support.

 

9. What if the color I received is incorrect or I ordered the wrong color?

If the color you received doesn't match your order, please send us:

  • Your order number.
  • A photograph of the product you received.

If the error was on our end, we'll ship you the correct color right away.

If you accidentally ordered the incorrect color, you can return the item according to our return policy and submit a new order for your preferred color.

 

10. How do I wash the CoziHoodi?

Before washing, disconnect the portable battery. The CoziHoodi can be gently hand-washed or machine-washed using a delicate cycle. For optimal results, use cold water and a mild detergent.

 

11. Is the CoziHoodi machine washable and dryer safe?

Yes, the CoziHoodi is machine washable. However, we suggest air drying to preserve the integrity of the heating elements. Do not use a dryer.

 

12. Is the CoziHoodi safe?

Yes, the CoziHoodi has been designed with safety as a priority. It features overheat protection and is constructed from certified materials to ensure secure operation.

 

13. Do I need to keep it plugged in at all times?

No, the CoziHoodi runs on a rechargeable battery, enabling you to enjoy warmth without needing to be connected to a wall outlet.

 

14. How will the CoziHoodi fit me?

The CoziHoodi features a one-size-fits-all design (it's oversized) so it can be worn comfortably by anyone. It includes adjustable sleeves and a spacious front pocket that can even accommodate your small pet to keep you both warm and cozy.

 

15. How long does shipping take to my country?

Shipping times typically range from 6 to 14 business days, depending on your destination. If you're located farther away, delivery may take slightly longer. For precise tracking information and updates, feel free to contact us.